Coffee And Customer Service: The Joys Of Hiring
That’s right, we’re hiring customer service representatives at Phone.com. In this hangout, we discuss tips for both the applicant and the folks doing the hiring. […]
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Small Bucks, Big Memories In Customer Service
While diving into reviewing customer feedback today, I stumbled across a situation in which a customer experienced a lot of frustration to pay a small bill […]
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Tis The Season For Internal Customer Appreciation & Gratitude
The stockings were hung on the office wall with care, In hopes that words of gratitude and appreciation would soon be there! It’s holiday […]
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3 (Not So Easy But Important) Ways To Create a Consistent Customer Experience
Wow, I sure do shop at Guitar Center often enough. My most recent post Tune Into Quality Customer Service from last week needs a follow up post. […]
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Meet The Communicate Better Blog Twins!
I would like to preface this post by saying that it has absolutely nothing to do with customer service. Upon my arrival at the office […]
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3 Takeaways From “Who’s Your Gladys?”
I recently had the opportunity to read the book, Who’s Your Gladys by Marylyn Suttle and Lori Jo Vest. The book profiles a series of companies […]
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Tune Into Quality Customer Service
It was time. Time for me to purchase a new guitar. I went to Guitar Center with a specific one in mind but asked the acoustic […]
Continue reading »Coffee And Customer Service: Two Things
In today’s short Coffee and Customer Service hangout, we each discussed two customer service insights gained this week. Don’t miss it!
Continue reading »3 Reasons Why FAILURE Should Be On Your To Do List
Okay kids, I’m going to switch the channel here and dive into something that isn’t necessarily the nicest of items on our TO DO list: […]
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Clean Up Your Customer Service Act
My sister runs a house cleaning company. She’s darn good at it. A last minute assignment came up and both of her employees were unavailable. […]
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