Jenny Archives - Page 42 of 50 - Customer Service Life

Why Bad Customer Service is a Good Thing

Posted on June 28, 2013 by Jenny Dempsey

Before you all cringe and yell, “Are you drunk or something?” let me explain myself. We all know the saying “Learn from your mistakes”, right? […]

Bad Customer Service, Customer Experience, Customer Service, Jenny

It’s An Honor To Blog With You

Posted on June 27, 2013 by Jeremy Watkin

Wow, today has been one of those days where I’m part trainer and part systems administrator as I onboard new customer service agents. There definitely […]

Customer Service, Good Customer Service, Jenny, Jeremy

A Much Needed Reminder

Posted on June 25, 2013 by Jenny Dempsey

Jeremy is known for his insightful RWRs (Revelations while running) . It dawned on me I have these all the time—but rather, while taking public transportation. […]

Jenny

Communicate Better Blog and Conversocial Hangin’ Out

Posted on June 24, 2013 by Jenny Dempsey

Listen in on an everything social media customer service chat with Joshua March (@joshuamarch) of Conversocial (@conversocial). Thanks again for meeting with me, Joshua! And, […]

Customer Service, Jenny

No “Thank You” Needed

Posted on June 17, 2013 by Jenny Dempsey

I love when customers throw twists and turns into my day. This recent example is a customer asking me to NOT thank them for taking […]

Jenny

Coffee And Customer Service: Avoiding The Word NO

Posted on June 14, 2013 by Jeremy Watkin

We didn’t plan on doing a hang out this morning but had such a lively discussion in our morning meeting today that we thought it […]

Coffee and Customer Service, Good Customer Service, Jenny, Jeremy

StrengthsFinder Discussion: Achiever

Posted on June 14, 2013 by Jeremy Watkin

Jeremy: Our StrengthsFinder discussion continues with “Achiever.” To very briefly summarize achiever these are the people who have the need to set goals and accomplish them […]

Jenny, Jeremy