Coffee and Customer Service: Feedback Week
This week, we had the pleasure of blogging and learning about customer feedback. In this Google+ Hangout, Jenny and I talk first about the winners […]
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5 Great Articles About #Feedback
While we like to think we’re smart, experienced customer service professionals we would be selling you short if we thought we were the be-all, end-all […]
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Bahhddd Feedback!
Bad feedback is good. What are you smoking? Why is bad feedback a GOOD thing? We can always improve. We’re not hot headed and […]
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The Management of Camping
This week’s guest blog post comes from none other but Jenny’s dad! He’s been working as a manager at a campground for 30 years and […]
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March to your Own Customer Service Beat
How can a company leave a lasting impression? Is it the formal computer voice you hear when calling into a support center? Is it the […]
Continue reading »Book Club: Top Customer Service Articles 1/11/2012
As we’ve mentioned in past posts we like to do a book club at our office to learn new things about customer service and life […]
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Walking for Great Customer Service
You may or may not know that Jeremy and I work for Phone.com (@phonedotcom), a VoIP phone provider. One of our loyal customers is Context […]
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Keep Calm and Be Productive
The Jenny Journey to being a successful person continues (will it ever end?!?!). I’ve been covering the first few items on the “12 Things Successful […]
Continue reading »Composting The Old, Growing The New
Jeremy- As we turn the corner into 2013 it’s a great time to reflect on the year that was and talk about our goals for the […]
Continue reading »Google + Hangout: One Customer At A Time
During the month of December we resolved to be more proactive in customer service by calling one customer per day. Jenny called one new customer […]
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