Jenny Archives - Page 5 of 50 - Customer Service Life

Tell me how you address burnout with your customer service team

Posted on January 15, 2019 by Jenny Dempsey

Telling your boss that you are burnt out seems like it might just be the end of your stable paycheck. Can you actually look your […]

Contact Center, Customer Service, Jenny, Motivation

The AvoCAREdo Show Episode #3 Featuring Jeremy Watkin

Posted on January 9, 2019 by Jenny Dempsey

The AvoCAREdo Show features business leaders talking about their self-care wins and struggles while they are busy at work. This episode the one, the only, […]

AvoCAREdo, Jenny

The AvoCAREdo Show Episode #2 Featuring Caylin White

Posted on December 27, 2018 by Jenny Dempsey

When it comes to remote work, many of us picture the ease of lounging on our couches in our PJs while plugging away on our […]

AvoCAREdo, Contact Center, Jenny, Leadership, Motivation

Give the gift of personal growth to your contact center agents

Posted on December 18, 2018 by Jenny Dempsey

We’re moving faster than ever before to make the customer experience WOW-tastic. Customer service agents are expected to turn into an octopus by growing 8 […]

Contact Center, Customer Service, Jenny, Leadership, Motivation

Supporting Your Support Team Starts with YOU Watching this Show

Posted on November 28, 2018 by Jenny Dempsey

Hi customer service & experience avocabros & sisters! A little self-care inspiration is comin’ atcha 🙂 Tune into the ripest show on the block – […]

AvoCAREdo, Customer Experience, Customer Service, Jenny, Leadership, Motivation

This is why Zendesk Relate rocks

Posted on November 20, 2018 by Jenny Dempsey

“A customer service conference? That must be filled with some of the kindest, coolest people ever.” A friend told me that. Rings true! Zendesk Relate […]

Customer Service, Jenny

Crying in a Contact Center Cubicle: A Look at Emotions in the Workplace

Posted on November 5, 2018 by Jenny Dempsey

Samantha (not her real name) sat across from me in our small contact center. Not a week went by that she didn’t shed tears after […]

Contact Center, Customer Service, Jenny

Fall Edition: What are Jeremy & Jenny Up To?

Posted on October 18, 2018 by Jenny Dempsey

It’s fall! Leaves are changing color and falling from the trees, crisp apples are ready to pick and there’s a chance of rain in Southern […]

Jenny, Jeremy

4 Best Practices To Incorporate Wellness In Your Workplace

Posted on October 10, 2018 by Jenny Dempsey

This post was originally published on CallCenter Weekly. In the contact center community, we understand the true value of a happy customer. We’ll do whatever […]

Contact Center, Customer Experience, Jenny, Leadership, Motivation