Jenny Archives - Page 7 of 50 - Customer Service Life

Eating Your Feelings in Customer Service

Posted on May 14, 2018 by Jenny Dempsey

The phone is ringing off the hook today. You scan the queue – there are 20 calls waiting. You and the rest of the leadership […]

Contact Center, Customer Service, Jenny, Leadership, Motivation

Breaking the Ice Episode #58: Mindful Eating & Exercise & Building Support Teams w/ Erica Mancuso

Posted on May 9, 2018 by Jeremy Watkin

Episode #58 is loaded with good stuff as we break the ice with Erica Mancuso, Director of Client Care at Straightaway Health Careers. Join us […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #57: BBQs & Collaboration

Posted on May 2, 2018 by Jeremy Watkin

The weather’s warming up and we’re ready to throw some meat and veggies on the grill and talk about how to best collaborate with others. […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Don’t Let the FU from a Customer Impact Your Day

Posted on April 30, 2018 by Jenny Dempsey

Disclaimer: This post contains language of a sensitive nature. Today, a customer said this in an email to our support team: Can you please take […]

Customer Service, Jenny

Breaking the Ice Episode #56: Brushing Our Teeth & Bubbling Up #CX Issues

Posted on April 25, 2018 by Jeremy Watkin

Our latest episode covers things like teeth brushing and ways to bubble up customer experience concerns to the rest of the organization. We’re not really […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

Wearing The Honorable Badge of Hours Worked

Posted on April 23, 2018 by Jenny Dempsey

I’m guilty of it myself. While I love working in customer service, I admit, I’ve done it. Done what, you ask? I’ve worn the honorable […]

Contact Center, Customer Service, Jenny, Motivation

Breaking the Ice Episode #55: Winning at Social Customer Care w/ Dan Gingiss

Posted on April 18, 2018 by Jeremy Watkin

We are so thrilled to break the ice this week with Dan Gingiss. He’s the author of Winning at Social Customer Care: How Top Brands […]

Breaking the Ice, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #54: International Meals & Contact Center Scheduling

Posted on April 11, 2018 by Jeremy Watkin

In episode 54 we first share our favorite international dining experiences. We then discuss the all important topic of contact center scheduling and ways to […]

Breaking the Ice, Contact Center, Customer Service, Jenny, Jeremy