How An Evangelist Saved Our Bacon
As a manager, I would love to say I only hear the good feedback but it’s a pretty good mix of the good and bad. […]
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It all starts with a smile
When I tell people I work in customer service for a phone company, most people have one of the following replies: “Wow, I would NOT […]
Continue reading »The Best Way to Learn is by Doing
I have unilaterally decided to add a new category to our blog called “RWR” or “Revelations While Running.” As I’m training for a January marathon […]
Continue reading »Raise the roof: A short analysis of the “On the house” concept
Leaving NYC today, I needed a quick, unhealthy deep fried snack (we all have days like this) and opted to swing by the empanada cart […]
Continue reading »Restaurant Rumblings Part 1
In our office, a trek to Starbucks is a hallowed event. We love these trips and before you start to worry, I’m not talking about […]
Continue reading »An Exercise in Making the Customer’s Day
I will come back to this often but our mission for this blog is to learn how to communicate better and share our journey with […]
Continue reading »Don’t Embarass Your Customers!
As you all know, I ride an inexpensive commuter bus from Philly to NYC a couple times a week for work. Yesterday was a day […]
Continue reading »Importance of Leadership
What better day than National Boss’s Day to write about leadership!? The worst boss I ever had was at an amusement park restaurant of all […]
Continue reading »Observing a Culture of Excellent Service
There’s no better time to blog than when the San Diego Chargers are blowing a 24 point half time lead. Enough said on that topic. […]
Continue reading »Making it our own
In the following post, Jenny and Jeremy discuss all of the awesome customer service philosophies and resources out there and specifically ways people advocate creating […]
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