WANTED: Advice For New Small Business Owner
My sister, Jackie Dempsey, is a diesel mechanic. She is one tough lady, motivated, determined and consistently covered in grease and oil. She has a “take […]
Continue reading »Category: Jenny
Don’t Dust Away Your Customers
I go shopping at a local Home Goods store. I am next in line to check out with the cashier. There is a line of 6 people behind me. […]
Continue reading »
Customer Service Words Of Wisdom
With the best intentions to be motivational, Jeremy, while singing Kelly Clarkson, wrote this quote on the whiteboard in our office: “What doesn’t kill you […]
Continue reading »Coffee And Customer Service: Minds Blown
This week has been a whirlwind. We got to meet Shep Hyken, we were named to a Top 100 Customer Success Influencer list by Mindtouch, […]
Continue reading »
We Met Shep!
May 11th, 2015: Jeremy and I arrive at the office for work on a day that we coined “Shep Eve”. May 12th, 2015: Jeremy and […]
Continue reading »
Hey Customer, Thanks For Brightening My Day!
The call queue was high today as we have a few representatives out. So, I hopped on overflow calls to help bring the wait time for […]
Continue reading »
Customer Service Advice From Mildred Pierce
While Mildred Pierce anxiously eats her ham sandwich at a restaurant in Los Angeles, she witnesses a waitress being fired for stealing tips and sees an opportunity. […]
Continue reading »
Leading With Positivity
You are a leader. An amazing leader. Your team looks to you for guidance. Your team are sponges, soaking up your energy, whether it be positive […]
Continue reading »
3 Tips To Providing Authentic Customer Service
Sometimes, things do not work properly. Sometimes, things break. Sometimes, things are unfixable. As a customer service representative, you have to explain this to the […]
Continue reading »
Nice Guys [Really Do] Finish First
We recently had the opportunity to read the book Nice Guys Finish First, by our good friend and customer service expert, Doug Sandler. In the […]
Continue reading »