Eating Your Own Dog Food
This article was originally published on the FCR blog on August 16, 2018. Click here to read the original. I’ve already established that I’m a big […]
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Here’s How VIP Treatment Might Also Ensure the Safety Of Your Customer
I recently picked up a part time job as a cashier at a local health food store. Having not worked face to face with customers […]
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Please take my lunch break survey
Did you (or do you plan to) take your lunch break today? I mean, really take your lunch break? Move away from your desk, actually […]
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Customer Service Surprises When You Least Expect Them
Are you in “The Customer Service Zone”? This is type of mindset where, as an agent, you find that customers are generally friendly and cooperative, […]
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Breaking the Ice Episode #64: A Stroll Down Memory Lane
In lucky number 64 we share our favorite memories after more than a decade of working together. We then try to boil down to the […]
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Breaking the Ice Episode #63: Our Ideal Day Off & Memorable Customer Service
It’s summer and we’re enjoying a little time off. In this episode, we talk about what our ideal day of looks like. We then share […]
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Breaking the Ice Episode #62: Show & Tell and Hiring Great Customer Service Reps
Who doesn’t love a little show and tell? In this episode we share a little something and then talk about what we look for when […]
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Breaking the Ice Episode #61: College Sports & Emotional Connections w/ Debbie Szumylo
In this episode we break the ice with one of our best Twitter friends, Debbie Szumylo. She’s Manager of Customer Advocacy, a huge college sports […]
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Breaking the Ice Episode #60: Websites & Difficult Customers w/ Adam Toporek
Episode #60 is a special treat as we welcome Adam Toporek. He’s a customer service expert, author, and trainer. Check out his book, “Be Your […]
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Breaking the Ice Episode #59: Dream Cars and Policies w/ David Beaumont
In Episode #59 we break the ice with David Beaumont. He’s a Technical Support Specialist, regular participant in the #Custserv chat on Twitter on Tuesday […]
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