Customer Service Life

Lowe’s Customer Service Says No Problem To My Problem

Posted on February 18, 2013 by Jeremy Watkin

It was intended to be a quick Saturday trip to Lowe’s (@Lowes) to pick up a single light bulb for my son’s little fish tank. Of course, […]

Good Customer Service, Jeremy

Nominate Us For The #CustomerService100

Posted on February 15, 2013 by Jeremy Watkin

Call Centre Focus is currently accepting votes for the top 100 customer service tweeters. If you have found our blog to be a positive influence […]

Jeremy

A Book Review Of “Raving Fans”

Posted on February 15, 2013 by Jeremy Watkin

Jeremy In our most recent book club we discussed our way through “Raving Fans” by Ken Blanchard (@kenblanchard) and Sheldon Bowles. It proved to be a […]

Books, Customer Experience, Good Customer Service, Jenny, Jeremy

Be a Sweetheart and Remember My Name

Posted on February 14, 2013 by Jenny Dempsey

If you know me, you know I absolutely love my Starbucks coffee! Back in the day, I worked as a Barista for this amazing place […]

Customer Experience, Good Customer Service, Jenny, Uncategorized

Customer Experience: It’s The Little Details That Make A Big Difference

Posted on February 13, 2013 by Jeremy Watkin

I’m sure you have all gathered that I have an affinity for running. The other day I experienced a few RWRs (Revelations While Running) and […]

Customer Experience, Jeremy

Think about it…wisely!

Posted on February 12, 2013 by Jenny Dempsey

The choice is yours. How will you decide? In my ongoing journey of posts about “12 Things Successful People Do Differently“, number four on this […]

Jenny

Monday Thoughts: Customer Service CAN Be Fun

Posted on February 11, 2013 by Jeremy Watkin

Happy Monday to everyone out there. I don’t know where you stand in your current job but I think it’s appropriate to give you a […]

Books, Jeremy, Motivation

Coffee and Customer Service: “Under The Same Umbrella”

Posted on February 8, 2013 by Jeremy Watkin

In this hang out, Jenny (@jennysuedempsey) and Jeremy (@jtwatkin) talk about one challenge we face in customer service for Phone.com. We have our customer service […]

Coffee and Customer Service, Jenny, Jeremy

Learning to Fly: Post Webinar Review

Posted on February 7, 2013 by Jenny Dempsey

Jenny Today, Jeremy and I debuted our first Communicate Better Blog webinar titled “Learning to Fly: How Twitter is taking our blog to new heights”. […]

Jenny, Jeremy