customer experience Archives - Customer Service Life

Breaking the Ice Episode #10: Listening to the Voice of the Customer

Posted on May 10, 2017 by Jeremy Watkin

And we’ve officially broken the ice 10 times! In Episode #10 we’re so excited to be joined by our friend Ben Motteram, the CXpert. This […]

Breaking the Ice, Customer Experience, Customer Service, Jenny, Jeremy

Breaking the Ice Episode #8: When the Queue Goes Wild

Posted on April 26, 2017 by Jeremy Watkin

If you’ve worked in a contact center, you know the feeling. The customer service queue has gone crazy and there aren’t enough available reps to […]

Breaking the Ice, Jenny, Jeremy

The Extra Tea Bag

Posted on April 18, 2013 by Jeremy Watkin

I think we’ve made it very clear that we’re huge Starbucks fans on this blog. I do occasionally frequent the local Peet’s Coffee & Tea […]

Customer Experience, Jeremy

Customer Experience Lessons From Two Auto Parts Stores- Part 1

Posted on April 16, 2013 by Jeremy Watkin

One nice thing about having an old car is that it gives me no shortage of customer service experiences to write about. On my way […]

Bad Customer Service, Customer Experience, Jeremy

Costco Gets A Small (Customer Experience) Detail Right

Posted on April 12, 2013 by Jeremy Watkin

We are avid Costco shoppers at my house and if you’re like me you look forward to the monthly coupon book. Deals like $3.50 off […]

Customer Experience, Good Customer Service, Jeremy

Announcing “Dealing With Difficult Customers” Week

Posted on March 1, 2013 by Jeremy Watkin

We had such a blast in January writing about how to handle customer feedback that we decided to take the plunge and do another theme […]

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Coffee And Customer Service: The National Acronym Act

Posted on February 22, 2013 by Jeremy Watkin

I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]

Coffee and Customer Service, Customer Experience, Jenny, Jeremy

Customer Experience: It’s The Little Details That Make A Big Difference

Posted on February 13, 2013 by Jeremy Watkin

I’m sure you have all gathered that I have an affinity for running. The other day I experienced a few RWRs (Revelations While Running) and […]

Customer Experience, Jeremy

A Review of Shep Hyken’s “Moments of Magic”

Posted on February 4, 2013 by Jeremy Watkin

One thing I have learned in the process of writing this blog is that there are tons of great books written about customer service. Like […]

Books, Good Customer Service, Jeremy

Jenny Dempsey Appeared On “The Dreaded Call” on HuffPostLive.com

Posted on January 29, 2013 by Jeremy Watkin

This post originally appeared on the Phone.com blog. Click here to read the original post. Jenny Dempsey from the Phone.com customer service team and […]

Jenny