Coffee And Customer Service: The National Acronym Act
I was in a meeting recently and one of my coworkers looked at a PowerPoint slide and said “You are in violation of the National […]
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Out of the Comfort Zone and on to the Stage
Working in customer service is like being on the stage. You have to put your best face on, do your best and perform your best. […]
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Don’t Leave Me Hanging!
Managing your bills online is amazingly simple–most of the time. I have my credit card through my insurance company and to pay the bill, I […]
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A Book Review Of “Raving Fans”
Jeremy In our most recent book club we discussed our way through “Raving Fans” by Ken Blanchard (@kenblanchard) and Sheldon Bowles. It proved to be a […]
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Be a Sweetheart and Remember My Name
If you know me, you know I absolutely love my Starbucks coffee! Back in the day, I worked as a Barista for this amazing place […]
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Think about it…wisely!
The choice is yours. How will you decide? In my ongoing journey of posts about “12 Things Successful People Do Differently“, number four on this […]
Continue reading »Coffee and Customer Service: “Under The Same Umbrella”
In this hang out, Jenny (@jennysuedempsey) and Jeremy (@jtwatkin) talk about one challenge we face in customer service for Phone.com. We have our customer service […]
Continue reading »Learning to Fly: Post Webinar Review
Jenny Today, Jeremy and I debuted our first Communicate Better Blog webinar titled “Learning to Fly: How Twitter is taking our blog to new heights”. […]
Continue reading »True Customer Service
“It’s good to know there are still true human beings with a good heart – who are yet true professionals in business, excellent at work, […]
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Jenny Dempsey Appeared On “The Dreaded Call” on HuffPostLive.com
This post originally appeared on the Phone.com blog. Click here to read the original post. Jenny Dempsey from the Phone.com customer service team and […]
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