Identifying Our Customers And Serving Them Better
In Episode #44 it’s a pleasure to break the ice with Andrew Olaleye, Co-founder at Chatdesk. Andrew learned the art of public speaking while working […]
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In Episode #43 we first open our wallets/purses and talk about what’s important to us — and yes, Jenny has offered Jeremy a peppermint beadlet […]
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In Episode #42 we welcome Matt Beckwith, Contact Center Director at Clark Pest Control. We met Matt on the weekly #ICMIChat on Twitter and have […]
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Season 2 of Breaking the Ice is here and so is 2018. Tune in as we share our personal New Year’s Resolutions and then talk […]
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We made it to 40! Episode 40 that is. This also marks the end of Season 1 of Breaking the Ice. Tune in to hear […]
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Yay for episode #39. In this one we welcome Debi Mongan, Founder of The Mindful Call Center. This one is an absolute treat because Debi […]
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In Episode 38 we adjusted our format a bit. A special time of year like Thanksgiving demands it! Tune in as we explore the huge […]
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In this episode we welcome our friend and customer service expert, Randi Busse. She’s coauthor of the book, Turning Rants Into Raves and President of […]
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Welcome to Episode #36. We are so pleased to have Jacob Shields break the ice with us. Jacob is the Call Center Manager at CCI […]
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In our 35th episode we had the pleasure of breaking the ice with our good friend, Sheri Kendall-DuPont. She’s the Manager of Colleague and Leadership […]
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